2021年1月25日银行校园招聘每日一练（四）

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　　No matter how carefully you pick the members on your team, you may still end up with a negative employee.These workers don’t necessarily fall into the category of “toxic”, but they’re just kind of a drag with their cynical, pessimistic worldview.If you‘re dealing with a negative employee, here are 3 steps to take.

　　FIND OUT WHY

　　If you decide to proceed in addressing the behavior, think about whether there have been behavior changes recently.Is the negativity a constant or has the behavior escalated? If the latter, was there an event that led up to the change? Individuals in the workplace live mule-dimensional lives, and other non-workplace stressors may impact work productivity and mood.

　　In an April 2016 report in the Journal of Managerial Psychology, a team of Toronto researchers found that employee who is cynical of their workplace may feel more positive if their managers are supportive.

　　DISCUSS GOALS

　　When discussing the situation with your negative employee, it is recommended to frame the discussion in the context of the Individual’s goals.“Tone policing” where you simply point out pessimistic commentary without addressing the root cause, rarely works and may just cause more resentment.Get to the root of the issue and find out if the employee needs additional Training, perhaps in management or communication skills, to overcome a deficit.

　　ADDRESS ISSUES

　　A direct, solutions-oriented conversation with the employee can uncover problems or circumstances driving the behavior.If there are workplace issues that can be solved, consider doing so if it makes sense.If there are personal issues that have caused an escalation in negative behavior, examine whether accommodations can be made to help the person while they’re going through such challenges.Some employees don’t have great interpersonal skills, and putting them in jobs where they are more focused on job-related tasks than on interactions with others can be an effective solution, too.

　　1.This article is most likely taken from ( ).

　　A.Three Way to Build an Effective Team

　　B.How to be a Positive Employee

　　C.Is it Important to Sustain a Successful Workplace Environment

　　D.Several Tips for Managing a Team

　　【答案】D。通过浏览首段及三个小标题可知这篇文章介绍了对待消极员工的方法，也就是管理团队的建议，因此选项D正确。选项A：建立有效团队的三种方式，文中并未提及;选项B：如何成为积极的员工，文中讲的是如何对待消极员工，但并没有讲如何成为积极的员工，偷换了概念。选项C：维持一个成功的办公环境很重要，文段并不是在强调工作环境的重要性，而是团队管理。故正确答案是选项D。

　　2.According to paragraph two, what can result in the escalated negative behavior of an employee? ( )

　　A.low income

　　B.Family stress

　　C.A heavy workload

　　D.Unsatisfaction at the office environment

　　【答案】B。根据题干关键词escalated negative behavior可以定位至文段第二段Is the negativity a constant or has the behavior escalated?...and other non-workplace stressors may impact work productivity and mood可知非工作方面带来的压力，也有可能使员工消极状态加深。选项A：低收入，属于工作领域的压力;选项B：家庭压力，属于非工作领域的压力;选项C：繁重工作量，属于工作领域的压力;选项D：办公环境的不满，属于工作领域的压力。故正确答案是选项B。

　　3.It can be inferred from the article that ( ).

　　A.If your manager is supportive, you might feel more positive.

　　B.Negative employees are devastating to the company.

　　C.Raising salaries will make employees feel positive.

　　D.Promotions means a great deal to the employees.

　　【答案】A。根据选项A关键词manager、supportive可以定位至第三段…who is cynical of their workplace may feel more positive if their managers are supportive.可知A选项正确。选项B：消极的员工会摧毁公司，语气过重;选项C：薪水上涨会让员工感到积极，文中并未提及;选项D：提拔对于员工而言意味着很多，文中也没有提及。故正确答案是选项A。

　　4.According to paragraph three, what does the phrase “tone policing” mean? ( )

　　A.Being very inquisitive just likes a policeman.

　　B.Speaking directly about one’s shortcoming without considering one’s feelings.

　　C.Hitting the nail on the head in the conversation.

　　D.Focusing on the negative emotion behind a message rather than the real problem.

　　【答案】D。根据题干定位至第四段…where you simply point out pessimistic commentary without addressing the root cause…可知tone policing指的是只关注消极情绪，而不提及问题本身，因此选项D正确。选项A：像警察一样询问，表述错误;选项B：不考虑别人的感受，直接谈及别人的缺点，表述错误;选项C：谈话过程中一针见血，文中并未提及。故正确答案是选项D。

　　5.According to paragraph four, what is NOT a solution to the negativity? ( )

　　A.Help solves the workplace disputes for the negative employee.

　　B.Put the negative employee in a suitable working position.

　　C.Have the negative employee’s colleagues to avoid arguments with him/her.

　　D.Support the negative employee to go through challenges outside the office.

　　【答案】C。选项C：避免其他同事与消极的员工产生争论，明显错误，这并非文中一直强调的帮助消极员工的方法。根据选项A关键词workplace可以定位至最后一段第二句If there are workplace issues that can be solved, consider doing so if it makes sense.可知A选项正确;根据末段最后一句Some employees don’t have great interpersonal skills, and putting them in jobs where they are more focused on…可知B选项正确;根据末段第三句…examine whether accommodations can be made to help the person while they’re going through such challenges.可知D选项正确。所以正确答案是选项C。